Refunds & cancellations

Sending a trip request and receiving a first plan costs nothing. You only pay when you ask us to book something, and we will always tell you the amount and what it covers before you pay.

Flights, accommodation, tours and transport are booked with third-party providers, and each has its own cancellation rules. Before you pay, we show you those rules for every booking in your itinerary.

If you cancel, we will recover as much as those providers allow and refund it to you. Where we have already done the planning and booking work, we may keep a planning fee — the amount is shown in your payment request before you pay, never added afterwards.

If we cancel, or cannot provide what you paid for, you will get a full refund of the amount you paid us.

If a provider cancels (for example an airline or a tour operator), we will help you get the refund or alternative you are entitled to from them.

Refunds go back to the original payment method — the card or PayPal account you used — usually within 5 to 10 business days of us processing them. Bank transfers are refunded to the account they came from.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights. If something goes wrong, you may be entitled to a remedy whatever this policy says.

Email hello@rooyourway.com with your reference number (it looks like RYW-ABC123). We reply within 48 hours.